![]() It's just my proverbial two cents on the testing structure. My personal opinion ( nothing more than my personal opinion) is that it's worthwhile to talk to the people who serve as your test group before going ahead with a large-scale product rollout and it's disappointing that Inno does not do that. But I do explain why and break it down for them showing the details. ![]() I sometimes have to tell people that they will not get the result they want. That doesn't mean you have to do what the focus group says. We then use that interaction to make the best product we can. I work in product development, and when the company creates a new product we are in constant communication with the customer about what they're looking for, how it's working for them, what can be improved, etc. I'm just trying to offer rational, constructive feedback of the cost/benefit analysis of interacting with your test group. It's a private company and I'm just a consumer. Look, I'm not trying to say "Inno must do this" or anything like that. This is why "focus groups" exist in the first place. IMO it should be a positive thing to be taken in conjunction with the other data you cited. What I don't understand is how interaction with the test group is somehow viewed as a negative. Of course Inno has access to all the data that we don't and they see the larger picture. All because of something you could have gotten in front of by speaking to the testers. You might even lose them entirely as a customer. Well, if you refused to interact with the people who sampled it, spat it out, and gargled with mouthwash, then those people flocking to the restaurant probably won't be back to try it again. However, if I were to run with what you posted, let's say people do flock to the restaurant to try the new dish. I don't have access to the other data so it would be the height of silliness to try to analyze it. Click to expand.I'm not missing them, however I admit am focusing only on that which I can see.
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